We’re excited to serve you onboard your Flagship cruise. Thank you for choosing San Diego’s most experienced local fleet. Here’s what you can expect:

Arrival

Boarding Times

Our ships board 15- 30 minutes prior to departure. Please allow enough time to check in at the ticket booth.

Parking & Transportation

For maps, detailed information and helpful tips, read Parking & Directions.

Onboard

Here's an overview of what to expect onboard any Flagship vessel. If you are unsure about any of our policies, please contact us in advance.

Safety

COVID-19 enhanced safety protocols remain in effect, including masks. Passengers without a mask will not be allowed to board. Read our full safety policies.

Seating

For tours and excursions, all seating is open to all passengers on a first-come, first-served basis. For dining cruises, our hostess will seat your party when you board.

Children

Children ages 4-12 are welcome when accompanied by an adult. Children under 4 are free for all departures, except the Patriot Jet Boat. Due to safety restrictions, children under 4 are not allowed on that ship.

Dress Code

There is no official dress code. Dinner cruise guests tend to dress a bit more formally. For all other cruises, aim for casual and comfortable. We recommend dressing in layers. For daytime cruises, don’t forget sunscreen and a hat.

Food & Drinks

We have a snack bar on our harbor tours and whale watching excursions, with hot dogs, sandwiches, snacks and beverages (view menu). Our brunch and dinner cruises feature plated meal service from our onboard kitchen. 

Prohibited Items

No coolers, alcohol or glass containers.

No speakers or any audible device without headphones.

No smoking aboard any of our vessels.

General / Ticketing

No, physical tickets are required. Check-in when you arrive and we will confirm your reservations and provide you with your boarding ticket.

Yes, a service charge is included in the cost of your ticket. However, if your experience is exceptional, gratuities are appreciated.

The landing fee covers a wide range of costs associated with maritime business operations, including Port facility expenses, licenses, regulatory fees, environmental costs and maritime security.

Reservations are non-refundable. Please provide Flagship with 24-hour notice prior to the cruise date to reschedule your cruise to another time and date.

Yes, all of our vessels are inspected regularly and are 100% Coast Guard Certified.

San Diego bay waters are usually very calm and seasick incidents are not common. If you are prone motion sickness, it is recommended you take any medication before boarding the vessel. Wristbands for motion sickness also work well. Either can be purchased at our dockside gift store, the Wheelhouse Gift Shop, or most drug stores.

Tours are not necessarily cancelled due to rain, however if there is a wind advisory or if weather conditions are extremely poor, then it’s possible the tour will be cancelled that morning. The Patriot, which has open-air seating, is more likely to be cancelled due to rain. If your cruise is cancelled, you can choose to reschedule or receive a full refund.

For whale watching excursions, the ship will leave the bay so plan on ocean conditions. For current conditions please visit the National Weather Service.

Yes, you can purchase any Flagship cruise as a gift. Learn more about Flagship gift certificates.

Groups & Private Events

For parties 20 guests or larger, please contact our group event team for information and special rates. For parties with fewer than 20 guests, you can book directly online if you prefer. Or contact us, we’ll be happy to assist.

Yes. We do everything we can to accommodate your requests. Please contact us so we can speak about the details of your specific event.

If you book a private event, the ship will be yours exclusively. Group bookings can be made on public cruises as well.

Accessibility

Our Commitment

It is the policy of Flagship Cruises & Events that ALL persons, regardless of race, color, gender, disability or any other protected characteristic are entitled to use its vessels. All Company employees are expected to comply with this policy.

The following vessels are partially accessible: California Spirit, California Princess, Spirit of San Diego, Marietta, Cabrillo and Silvergate.

For most of our fleet, the vessel and interior main deck are ramp accessible but the exterior top deck and restrooms are not. For the Patriot Jet Boat and Water Taxis, all guests, including those with disabilities or who use a wheelchair, must be able to transfer into and out of the Patriot by themselves or with the assistance of a member in their party.

None of the restrooms are wheelchair accessible EXCEPT on the California Princess and the California Spirit.

Yes. Since the ramps from the shore to the docks can be steep, Flagship Cruises & Events offers assistance by its uniformed staff for all persons using a wheelchair or who otherwise need assistance boarding a vessel.

Service animals are welcome onboard any of our vessels except the Patriot Jet Boat.

Yes. Please Contact Us and we'll be happy to schedule this with you.

Contact Us

Our friendly crew is committed to providing first-class service to each of our guests. If you have questions, please ask any uniformed Flagship team member or contact us via:

Phone: (619) 234-4111 or toll free (800) 442‑7847