Set sail with a San Diego original. Our family business, Flagship Cruises & Events, has been serving and entertaining San Diego since 1915. We own and operate San Diego’s largest and finest fleet, ranging from luxury yachts to the Patriot, our 2,800-horsepower jet boat, to the iconic Coronado Ferry. We take great pride in our superior service and staff. We are always on the lookout for great people to add to our team. If you are looking for a unique work environment where you can further develop customer service skills and grow in the maritime industry this may be the opportunity for you. Training is available. We operate a drug free work environment and this position requires participation in a random drug and alcohol test program.

As a Customer Service Agent, your role will be to focus on providing the correct resolutions for both customers and the business. You will handle customer relationships and assist with their individual service needs whilst delivering best-in-class customer service.

Duties & Responsibilities
• Handle specific Inbound/Outbound calls from customers.
• Recognize individual customer service needs and resolve their inquiry.
• Provide resolutions at the first point of contact, avoiding transferring the call or having customers call again.
• Handle complaints and call out any issues where appropriate.
• Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support the specific needs of the most vulnerable customers.
• Maintain and update customer-related information systems to ensure that our client hold accurate records; collect and access appropriate information relevant to type of call.
• Respond to customers through a variety of channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate.
• Acquire detailed knowledge of product ranges and services to provide excellent service.
• Serve customers across the product portfolio and resolve a wide range of common inquiries.

Minimum Qualifications
• High School Diploma or equivalent.
• Experience in contact/call center (at least 1 year preferred).
• Excellent computer skills.
• Proficient in MS Word and Excel.
• Effective time management and self-accountability.
• Excellent written and verbal communication skills.
• High level of professionalism.
• Willing to work weekendsand some holidays.
• Must be able to pass random drug and alcohol screenings.

To apply please click on link below or apply in person at our Ticket Booth located at 990 N. Harbor Drive, San Diego, 92101. 

Job Type: Full-time, Part-time
Pay: Competitive, Based on Experience


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